Delivery and Returns Policy

Delivery Information

Terms & Conditions:

Ireland

€3.95 for all orders sent by courier
Delivery within 2 - 5 working days

Please ensure to include a contact nr in case the courier has difficulty in locating you!

UK & Other European Countries:

€5.95 for all orders sent by post (orders to Northern Ireland sent by courier)
Delivery within 3 - 7 working days

 

We deliver to Ireland, UK, Europe, U.S.A, Australia, worldwide! We dispatch in-stock items within 2 days of receipt of the order and the package is delivered in tamper-proof, non see-through packaging with no reference to contents.  We reserve the right not to accept an order.

Outside Europe:

EUR15 delivery charge for all orders sent by post

Delivery within 6 - 7 working days

Refund, Returns and Cancellation Policies:

We hope that you will be delighted with your purchase from Elora Maternity but the following procedure is in place if you wish to return any item. We will be happy to exchange or refund goods, providing the goods are returned to our possession within 14 days of receipt date (Customers in Ireland / Northern Ireland) or within 18 days of receipt date (Customers outside Ireland / Northern Ireland) and are returned in perfect condition, unworn, not washed or altered, tagged and in their original packaging. Any items received after this date will be sent back to the original delivery address. Free delivery is offered on the first exchange i.e. Elora Maternity will cover the cost of sending the replacement goods to you for the first exchange. Subsequent exchanges will be charged at the standard delivery rate.  Where a refund is given, you will only need to pay for the postage. We strongly recommend that all the items are sent back via recorded delivery as we can not accept responsibility for goods that are lost or delayed in the post. The cost of sending an unwanted item back to us is your responsibility. If you exchange goods with Elora Maternity and wish to do a further exchange of these goods or receive a refund, you must return the already exchanged goods to our possession within 7 working days of date of dispatch. Elora Maternity protects all customer rights as laid down in the EU Distance Selling Regulations. For full details of your rights under the Distance Selling Regulations please contact your Citizens Advice Bureau or Solicitor.

For hygiene purposes, we can not accept returns of underwear, spanx, swimwear or hosiery. We do not accept returns of books either.

Faulty items or any discrepancies with an order must be notified to us within 48 hours of receipt by emailing info@eloramaternity.com. We will endeavour to provide a replacement item for you which will be shipped free of charge on receipt of the return package from you.

Please send your goods for return or exchange to the following address: Elora Maternity, Killinane, Dunlavin, Co. Wicklow, Ireland

Refunds will be made using the original method of payment.

These terms do not affect your statutory rights. 

VAT Nr 9670772B